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Subject

As you type, our knowledge base articles may be suggested to you. Please click on any of them that are relevant to your issue for some initial troubleshooting steps.

Category

New House or Existing House

Has this house had recent internet issues?

Is it impacting the staff, YP, or both?

Does placement have Watchguard? If so, provide the Asset Tag starting with FW or WG

This field MUST be either No or the asset label. Anything other than these values will not allow you to submit

Have you restarted the Watchguard (Red modem), and any other attached modems?

Have the cables for the modem been moved?

New Printer or Existing Printer?

What model is the printer?

Is the printer connected with a cable to the computer?

What is the IMEI number?

Phone number

Please make sure to enter the House mobile number (instead of your personal number) if the problem is related to a house.

Area

Street name of house/office

Description

Please make sure to include all necessary details.

Requester Position

Attachments

Add file or drop files here