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Troubleshooting Windows 10 microphone/camera issues

If you are experiencing problems with your microphone or camera, follow the below steps to try and troubleshoot the issue:

  1. Click the windows button in the bottom-left corner of your screen, press "Power", then press "Restart". Once your computer has finished restarting, try testing again.
  2. If your camera/microphone is connected via USB, try unplugging the cable and plugging it into a different USB port, then try testing again.
  3. If you are using a laptop, check if it has a camera cover. Ensure that the cover is opened. mho90v5ny0j31.png
  4. Right click the speaker symbol in the bottom-right corner of your screen, click "Open Sound settings", then check that the correct microphone is selected under the "Input" section. 
  5. Click the windows button in the bottom-left corner of your screen, type either "Camera privacy settings" or "Microphone privacy settings", depending on which you're having issues with, and then press enter.
  6. In the window that pops up, please ensure that the settings pictured below are set to "On":
    Screenshot_2021-10-21_083011.png
  7. Scroll down and ensure that under the section labelled "Choose which Microsoft Store apps can access your camera/microphone", the application that you are trying to use is set to "On".
  8. Scroll to the bottom and ensure that the setting labelled "Allow desktop apps to access your camera/microphone" is set to "On". Try restarting your computer again, then test to see if the problem is resolved.
  9. Click the windows button in the bottom-left corner of the screen, type "Camera", then press enter. In the window that pops up, select the video option and try recording a test video. If the camera/microphone works normally in the camera app, but not in the application that you are trying to use, please submit a ticket to us detailing the application that you are trying to use and the issues you are experiencing; we can then provide you with application-specific troubleshooting.
  10. Click the windows button in the bottom-left corner of the screen, type "Find and fix problems with recording sound", then press enter. Click next and allow the troubleshooter to run.